Shipping & Delivery Policy

Shipping & Delivery

Thank you for shopping with us. We are committed to delivering high-quality FMCG products safely and efficiently to our customers in the United States, Canada, and the United Kingdom.

Order Processing

  • Orders are processed within 3-7 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer.

Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • United Kingdom

If your country is not listed, please contact our customer support team before placing an order.

Estimated Delivery Time

Estimated delivery times after dispatch are:

Destination Estimated Delivery Time
United States 15 – 30 Business Days
Canada 15 – 30 Business Days
United Kingdom 15 – 30 Business Days

Please note that these are estimated delivery times and may vary depending on customs clearance, local courier services, weather conditions, or other unforeseen delays.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Shipping method selected

Any promotional free shipping offers will be clearly displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details. Tracking information may take 24–48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed charges depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated during checkout.

We recommend checking with your local customs authority before placing an order.

Delivery Delays

While we work with reliable international shipping partners, delivery delays may occasionally occur due to:

  • Customs inspections

  • Severe weather

  • Public holidays

  • Carrier delays

  • High shipping volumes

We appreciate your patience and will assist you in tracking delayed shipments whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment. We are not responsible for delays or lost shipments resulting from incorrect address details.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Order Number

  • Photos of the damaged package (if applicable)

  • Description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Restricted Products

Certain FMCG products may be subject to import restrictions or regulations in specific countries. Customers are responsible for ensuring that the products ordered comply with the import laws of their destination country.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

We are committed to providing a smooth and reliable shopping experience and will do our best to ensure your order reaches you safely and on time.