Privacy Policy

Welcome to Findngrab  (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase through findngrab.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register, place an order, or contact us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • PIN Code

  • Company Name (if applicable)

  • GST Number (if applicable)

Payment Information

Payments are processed securely through third-party payment gateways. We do not store your debit card, credit card, UPI PIN, or net banking credentials on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Referral URLs

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify your identity

  • Manage your customer account

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional offers and newsletters (only if you have opted in)

3. Cookies

We use cookies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Improve website performance

  • Analyze visitor behavior

  • Measure advertising effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Shipping and logistics partners

  • Payment gateway providers

  • Technology and hosting providers

  • Customer support partners

  • Government authorities when required by law

  • Professional advisors such as auditors or legal consultants

All third-party service providers are required to protect your information and use it only for the services they provide.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures include:

  • SSL encryption

  • Secure servers

  • Restricted employee access

  • Regular security monitoring

  • Firewall protection

While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions

  • Provide customer support

  • Meet legal and tax requirements

  • Resolve disputes

  • Enforce our agreements

After the retention period, your information is securely deleted or anonymized where appropriate.

7. Marketing Communications

With your consent, we may send promotional emails, SMS messages, or WhatsApp communications regarding:

  • New product launches

  • Discounts and offers

  • Seasonal promotions

  • Important updates

You may opt out at any time by clicking the unsubscribe link in our emails or by contacting us.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as:

  • Payment gateways

  • Delivery partners

  • Analytics providers

  • Marketing platforms

We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies before sharing your information.

9. Children’s Privacy

Our website is intended for users who are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Opt out of marketing communications

  • Raise concerns regarding the handling of your data

To exercise these rights, please contact us using the details below.

11. Compliance with Indian Laws

We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised “Last Updated” date. Continued use of the website after such updates constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

We are committed to providing a smooth and reliable shopping experience and will do our best to ensure your order reaches you safely and on time.

Consent

By accessing or using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy.