Refund and Returns Policy

Thank you for shopping with Findngrab (“Company,” “we,” “our,” or “us”). We strive to provide high-quality FMCG products and an excellent shopping experience.

This Return & Refund Policy explains the conditions under which products purchased from findngrab.com may be returned, replaced, or refunded.

By placing an order on our website, you agree to this policy.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong product.

  • The product was damaged during transit.

  • The product is defective or unusable upon delivery.

  • The product has expired or has an unacceptably short remaining shelf life (where applicable).

  • The quantity delivered differs from your confirmed order.

Return requests must be submitted within 48 hours of receiving the order.

2. Non-Returnable Products

Due to the nature of FMCG products, the following items are generally not eligible for return or refund unless they are damaged, defective, incorrect, or expired upon delivery:

  • Opened or used products.

  • Perishable food items.

  • Products with broken manufacturer seals (unless defective).

  • Personal care and hygiene products that have been opened.

  • Products damaged due to improper handling after delivery.

  • Products returned without original packaging, labels, or invoice (where applicable).

  • Products purchased during clearance or special sale events, unless otherwise required by applicable law.

3. Return Request Process

To initiate a return, please contact our Customer Support within 48 hours of delivery and provide:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for the return

  • Clear photographs or videos of the product and packaging

  • Invoice or proof of purchase, if requested

Our support team will review your request and respond within 2–3 business days.

4. Return Approval

If your request is approved:

  • We may arrange a reverse pickup where available.

  • If reverse pickup is not available in your location, you may be requested to ship the product to us. If the return is due to our error (wrong, defective, or damaged product), we may reimburse reasonable shipping charges upon submission of valid receipts, subject to our approval.

  • Returned products should be securely packed to prevent damage during transit.

5. Replacement Policy

Where possible, we will replace:

  • Damaged products

  • Defective products

  • Incorrectly delivered products

  • Missing items from an order

Replacement is subject to stock availability. If a replacement is unavailable, we may issue a refund.

6. Refund Policy

Refunds will be processed after:

  • The returned product is received (where a return is required), and

  • Our quality inspection confirms that the return meets the conditions of this policy.

Approved refunds will be issued using the original payment method whenever possible.

Estimated refund timelines:

Payment Method Estimated Refund Time
Paypal 3–5 Business Days
Credit/Debit Card 5–10 Business Days
Net Banking 5–10 Business Days
Wallets 3–7 Business Days
Cash on Delivery (if applicable) 5–10 Business Days after bank details are verified

Actual credit timelines may vary depending on your bank or payment service provider.

7. Cancellation Before Shipment

Orders may be cancelled before they are shipped.

If the order has not yet been dispatched, a full refund will be processed.

Once an order has been shipped, it cannot normally be cancelled and will be governed by this Return & Refund Policy.

8. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

  • Inspect the package before accepting it.

  • If possible, refuse delivery if the package appears significantly damaged or tampered with.

  • Take photographs of the package.

  • Contact our Customer Support immediately.

9. Failed Return Requests

A return request may be declined if:

  • The return request is made after the applicable return window.

  • The product has been used, consumed, or altered.

  • The damage occurred after delivery due to misuse or improper storage.

  • The product is returned without essential packaging or accessories where required.

  • The issue does not meet the eligibility criteria outlined in this policy.

If a return is rejected after inspection, the product may be shipped back to you.

10. Quality Assurance

All returned products may undergo inspection by our quality team before a replacement or refund is approved.

The company’s decision after inspection shall be based on the findings and applicable law.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order details.

  • Inspecting products promptly upon delivery.

  • Storing products according to the manufacturer’s instructions.

  • Reporting issues within the specified timeframe.

12. Limitation of Liability

Our liability is limited to the purchase price of the affected product, except where otherwise required by applicable law. We are not responsible for indirect, incidental, or consequential losses arising from the use of our products.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

We are committed to providing a smooth and reliable shopping experience and will do our best to ensure your order reaches you safely and on time.

Policy Updates

We reserve the right to amend this Return & Refund Policy at any time. Any updates will be published on this page with the revised “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.