Thank you for shopping with Findngrab (“Company,” “we,” “our,” or “us”). We strive to provide high-quality FMCG products and an excellent shopping experience.

This Return & Refund Policy explains the conditions under which products purchased from findngrab.com may be returned, replaced, or refunded.

By placing an order on our website, you agree to this policy.

Continuous Unboxing Video Requirement

To help us verify delivery-related issues and ensure a fair return and refund process, customers are required to provide a clear, continuous, and unedited unboxing video when submitting a return, replacement, or refund claim for a damaged, defective, incorrect, expired, or missing product.

Video recording requirements:

The video must begin before opening the original delivery package.
The video must continuously show the unopened package, including its condition, shipping label, and visible signs of damage or tampering, if any.
The entire unboxing process must be recorded without cuts, pauses, edits, or interruptions.
The video must clearly show the products received, their labels, seals, expiry dates (where applicable), and the specific issue being reported.
For missing items, the video should show the complete package contents and any relevant packaging material.
The video must be submitted along with the order number, reason for the claim, and any other supporting photographs or information requested by our customer support team.

Customers are requested to inspect their orders promptly upon delivery and submit their claim within the applicable 48-hour return request period.

FindNGrab reserves the right to request additional information or evidence to verify a claim. Claims will be reviewed based on the available evidence, product inspection where applicable, and the terms of this policy.

If a continuous unboxing video is unavailable, customers should still contact our customer support team within the applicable return period and provide any other available evidence. Each claim will be reviewed on its individual merits and in accordance with applicable consumer protection laws.

This requirement does not affect any mandatory rights or remedies available to customers under applicable law.

1. Eligibility for Returns

You may request a return or replacement if:

You received the wrong product.
The product was damaged during transit.
The product is defective or unusable upon delivery.
The product has expired or has an unacceptably short remaining shelf life (where applicable).
The quantity delivered differs from your confirmed order.

Return requests must be submitted within 48 hours of receiving the order.

2. Non-Returnable Products

Due to the nature of FMCG products, the following items are generally not eligible for return or refund unless they are damaged, defective, incorrect, or expired upon delivery:

Opened or used products.
Perishable food items.
Products with broken manufacturer seals (unless defective).
Personal care and hygiene products that have been opened.
Products damaged due to improper handling after delivery.
Products returned without original packaging, labels, or invoice (where applicable).
Products purchased during clearance or special sale events, unless otherwise required by applicable law.

3. Return Request Process

To initiate a return, please contact our Customer Support within 48 hours of delivery and provide:

Order Number
Customer Name
Registered Mobile Number
Reason for the return
Clear photographs or videos of the product and packaging
Invoice or proof of purchase, if requested

Our support team will review your request and respond within 2–3 business days.

4. Return Approval

If your request is approved:

We may arrange a reverse pickup where available.
If reverse pickup is not available in your location, you may be requested to ship the product to us. If the return is due to our error (wrong, defective, or damaged product), we may reimburse reasonable shipping charges upon submission of valid receipts, subject to our approval.
Returned products should be securely packed to prevent damage during transit.

5. Replacement Policy

Where possible, we will replace:

Damaged products
Defective products
Incorrectly delivered products
Missing items from an order

Replacement is subject to stock availability. If a replacement is unavailable, we may issue a refund.

6. Refund Policy

Refunds will be processed after:

The returned product is received (where a return is required), and
Our quality inspection confirms that the return meets the conditions of this policy.

Approved refunds will be issued using the original payment method whenever possible.

Estimated refund timelines:

Payment Method	Estimated Refund Time
Paypal	3–5 Business Days
Credit/Debit Card	5–10 Business Days
Net Banking	5–10 Business Days
Wallets	3–7 Business Days
Cash on Delivery (if applicable)	5–10 Business Days after bank details are verified

Actual credit timelines may vary depending on your bank or payment service provider.

7. Cancellation Before Shipment

Orders may be cancelled before they are shipped.

If the order has not yet been dispatched, a full refund will be processed.

Once an order has been shipped, it cannot normally be cancelled and will be governed by this Return & Refund Policy.

8. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

Inspect the package before accepting it.
If possible, refuse delivery if the package appears significantly damaged or tampered with.
Take photographs of the package.
Contact our Customer Support immediately.

9. Failed Return Requests

A return request may be declined if:

The return request is made after the applicable return window.
The product has been used, consumed, or altered.
The damage occurred after delivery due to misuse or improper storage.
The product is returned without essential packaging or accessories where required.
The issue does not meet the eligibility criteria outlined in this policy.

If a return is rejected after inspection, the product may be shipped back to you.

10. Quality Assurance

All returned products may undergo inspection by our quality team before a replacement or refund is approved.

The company’s decision after inspection shall be based on the findings and applicable law.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate order details.
Inspecting products promptly upon delivery.
Storing products according to the manufacturer’s instructions.
Reporting issues within the specified timeframe.

12. Limitation of Liability

Our liability is limited to the purchase price of the affected product, except where otherwise required by applicable law. We are not responsible for indirect, incidental, or consequential losses arising from the use of our products.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

We are committed to providing a smooth and reliable shopping experience and will do our best to ensure your order reaches you safely and on time.

Policy Updates

We reserve the right to amend this Return & Refund Policy at any time. Any updates will be published on this page with the revised “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.